Dear Nokia/Microsoft,
I purchased a “Nokia Lumia 730” from "Galleria, Shop no. 1, Hiren Shopping Centre, S.V. Road, Goregaon (W), Mumbai 400104" on 27th November. IMEI Number: 355151066445166
My Vodafone SIM got activated the next day and since then I
faced a problem of SIM 1 getting disabled intermittently. The problem was with
the device since the same SIM worked well in other phones and another SIM
showed same problem on mine.
I went to the shop on 29th November stating the problem and
requested a replacement. They advised me
to get a DOA from a service center for the same. I went to the service center the same day and
gave them the relevant screenshots validate the problem. I got a DOA letter from the Service Center, “Suresh Telecom, Malad East, Mumbai”. NCC
Code 642-504867.
Since then I have not received the replacement from the shop
stating that a new device is not available.
I contacted the customer care number on 3rd December and I received a
response that Nokia/Microsoft cannot do anything to help.
On 4th I was told that I have to wait indefinitely and the
shop can provide a replacement only if it is available to them. When asked for paying back the amount, they
refused saying that the amount cannot be refunded as it was a replacement
case. So they did not have a new handset
for me (neither they were sure when or if I would get it) nor were they willing
to pay me back. They asked me to speak to Nokia directly if I couldn't wait.
I called the customer care again today and explained the
situation. I spoke to Kopal and she, in turn, insisted that I should only speak
to the shop regarding the replacement. Obviously I was not satisfied with the response
so I asked to speak to a superior. I was
transferred to Vikas. I enquired him what
were my options as the shop wants me to speak to Nokia to which he replied
“Keep in touch with the shop. They will
provide the handset when it is available.”
This is the first time I bought a Nokia/Microsoft device. I
had never faced any such problems in my last four Samsung smartphones.
I request you to either make a phone available to me at the
earliest or have my money returned so that I can purchase a phone of another
brand which has a better supply chain and customer care then yours.
Thanks,
Pritesh
Pathak
